Where do you ship?
Orders within the contiguous 48 United States
are shipped via UPS. Orders outside the 48 States
must be processed via e-mail, fax or by calling
us directly.
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Freight policy?
To
keep our costs to you as low as possible, we charge
freight separately, not built into the cost of
the item. Our shopping cart is tied in directly
to UPS to give you an accurate total of your shipping
costs based upon the destination and weight of
the products shipped. There is no minimum order.
Additional shipping may apply to certain products. For orders over $500 or 200 pounds it may be possible to master pack orders or ship via more cost effective methods. Orders exceeding these thresholds will be reviewed in the office and corrections will be made to the final cost where appropriate.
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Shipping and Delivery?
Most
orders are delivered within one week or less.
Items on some orders may come from two different
locations and therefore all orders may not arrive
complete on the same day. In the event an item
is on backorder, you will receive notification;
otherwise, you should anticipate receiving all
your items on time. If items are more than a few
days apart, contact us immediately. During
the holiday season (October thru December) shipments
may require additional time for delivery.
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Rush Deliveries?
We
can offer Next Day, 2nd Day or 3rd
Day rush delivery on orders at your request. To
receive this service you must contact us directly
via our toll free number.
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What Giftwrap Sizes Are
Available?
We
ship in industry standard
833' full & 417' half ream rolls.
Each pattern will list available sizes. 100"
rolls will ship in 24" wide cutter boxes
or 7 3/8" jeweler's rolls. (Note: jeweler's
rolls are priced for one roll, however some designs
have a 3-roll minimum.)
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Ordering Options?
On
line ordering is the quickest, easiest and most
accurate way to place your order and is available
24 hours a day, 7 days a week. You may also call
us at (812) 949-2477 Monday through Friday from
8:00 am to 5:00 pm EST. If ordering by phone,
be sure to have ready your credit card information
and stock numbers for the items you wish to order.
Fax orders are accepted only if credit has been
pre-approved or if valid credit card information
is on file.
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Payment Options?
On
line credit card payment is the quickest way to
process your order. This method is safe and secure,
and is also the best way to ensure your order
is accurate. We accept Mastercard, VISA, Discover
and American Express. Businesses that wish to
establish credit with us should email or call
us for terms and required information. At this
time we do not ship COD.
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Volume Discounts?
Superior
Giftwrap does offer discounts for larger orders.
These discounts may vary from time to time. For
current volume discounts or information about
any other special promotions or programs either
check our "Discounts" page or contacts
us directly by phone. Also, contact us if you
are planning on ordering a large quantity from
any specific category. We will get you special
mill direct pricing if quantities are large enough.
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Printed Merchandise?
All
printed merchandise orders must be coordinated
through our custom print department. Call our
toll free number or email us at
customprint@superiorgiftwrap.com. Orders should
be placed early as printing times can get extended
during peak seasons.
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Colors?
Individual
computers will vary on the exact reproduction
of colors. The color of the items you order may
vary from what is depicted on your screen. While
Superior Giftwrap will exchange product should
the color not match your expectations we do not
cover any freight for the returned merchandise
or the freight on the product sent in exchange.
We strongly recommend that you request a sample
should you have any concerns over the product
color. Superior Giftwrap cannot be responsible
for the color reproduction of individual monitors.
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Returns & Exchanges
If
you are not happy with your purchase, you may
return it to us in new condition and in its original
packaging within 14 days for a product refund
or exchange. Exchanges are processed as new orders
and credit is given on returned product only when
we have received it. You must receive a return
authorization number and product return address
prior to sending back product in order to receive
credit. Do not return product to our PO Box. Returns
of overstock purchases, errors in ordering not
made by Superior Giftwrap or returns after the
14 day period, will incur a 20% restocking fee.
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Catalogs?
We
have a limited number of catalogs available. However,
to keep our prices as low as possible, we do not
produce a separate print catalog for our Internet
customers. Therefore the prices in any
catalog we send will have retail prices.
Please refer to our web site for your wholesale
Internet costs.
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International Orders?
While
it is possible for us to ship product to other
countries, the additional expense and inconvenience
generally discourages customers from pursuing
it. We will not process any order outside of the
United States that is less than $1,000 excluding
freight. All orders must be paid in advance
with cashier's check or money order drawn on a
US Bank. International orders are also subject
to additional processing charges. Further information
may be obtained by emailing us at info@superiorgiftwrap.com
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